In the digital era, consumers expect a seamless and personalized shopping experience. This is where omnichannel comes into play. It is a strategy that aims to integrate all communication channels of a company i [...]
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BPOs have undergone a radical transformation thanks to technology. Artificial intelligence, process automation, and data analysis have improved the efficiency and quality of services offered by BPOs, generating [...]
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(ESP) Aprende cómo hacer una gestión de cobranza efectiva con Group COS [...]
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The 24th edition of the Health and Pharmaceutical Forum, organized by the National Association of Entrepreneurs of Colombia (ANDI), took place on June 14, 15, and 16 at the Convention Center of Cartagena de Ind [...]
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The capital of the Inca country welcomed Customer Operations Success at the VII Multilatinas Forum to reflect upon the weaknesses of the current globalization model and what is strategies to reinvent and streng [...]
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Customer Operations Success participated in the International Insurance Convention held at the Hilton Hotel in the city of Cartagena on October 4, 5, and 6, 2022. [...]
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