The BPO Industry: Driver of Business Development in Colombia

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In the current business landscape, BPOs have become a vital tool for business development in Colombia. They offer efficient solutions that enable companies to focus on their core business and achieve sustainabl [...]

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Commercial Appointment Scheduling

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The initial contact with a potential client is crucial as it sets the foundation for a successful business relationship. It is our responsibility to ignite interest in the person we reach out to and leave a las [...]

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The transformative impulse of BPO: Empowering economic growth in the country.

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Currently, business process outsourcing plays a crucial role in the economic development of our country. These outsourced practices allow companies to focus on their core competencies and entrust specific tasks [...]

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Transforming delays into results, the power of collections in a BPO.

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In the fast-paced business world, the collections sector in a BPO emerges as a crucial protagonist for companies’ financial success. Behind every unpaid invoice and outstanding debt lies a unique opportunity [...]

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Connecting Business Success

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In the digital era, the telecommunications sector in a contact center emerges as a key catalyst for the growth and competitiveness of companies. In an interconnected world where instant communication is vital, [...]

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Omnichannel as the key to an exceptional customer experience.

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In the digital era, consumers expect a seamless and personalized shopping experience. This is where omnichannel comes into play. It is a strategy that aims to integrate all communication channels of a company i [...]

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The business revolution of BPOs thanks to technology

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BPOs have undergone a radical transformation thanks to technology. Artificial intelligence, process automation, and data analysis have improved the efficiency and quality of services offered by BPOs, generating [...]

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(ESP) ¿Cómo hacer una gestión de cobranza efectiva?

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(ESP) Aprende cómo hacer una gestión de cobranza efectiva con Group COS [...]

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GroupCos participated in the Health Forum.

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The 24th edition of the Health and Pharmaceutical Forum, organized by the National Association of Entrepreneurs of Colombia (ANDI), took place on June 14, 15, and 16 at the Convention Center of Cartagena de Ind [...]

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Customer Operations Success at the VII Multilatinas Forum.

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The capital of the Inca country welcomed Customer Operations Success at the VII Multilatinas Forum to reflect upon the weaknesses of the current globalization model and what is strategies to reinvent and streng [...]

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