DISCOVER YOUR EFFECTIVE SOLUTION
We're your best ally in the customer service field.
We allow you to have the certainty that the upcoming processes are going to be performed in an effective way in accordance with the quality standards of your company.
Colombian Outsourcing Solutions not only provides a solution for your services, we offer a personalized and adaptable system for the everyday needs of your clients .
WHY SHOULD YOU OUTSOURCE YOUR SERVICES WITH US?
At our Bogota Call Center, we have the priviledge of counting with young, bilingual, and trained talent, making this a factor that allows us to have an upper hand in the Colombian and Overseas Telemarketing industry. We possess a neutral acccent which is polite and passionate which will make your clients feel comfortable. We also posses an advantage of counting with cutting edge tecnology which we make use of througout our Contact Center Solutions operations. We hold international certificates such as CMMI and ICONTEC which have helped us secure strategic alliances recognized worldwide like ADP, BPO and the Call Center Association. Support from government-backed agencies like Procolombia have helped guide, support and put up with our exportation process and have helped it become a success. Additional to all this, we have the advantage of having 2 fully equipped sites which back our Telemarketing Solutions processes by having the best equipment and facitilies. With this equipment we are able to follow through with all processes specifically designed for you, which in turn will help potentialize your business and make our employees feel satisfied while doing their job resulting in increased productivity and quality in our Call Center Solutions. .
Colombian Outsourcing Solutions Offers:
Contact center Solutions
A Call Center is a centralized office that manages inbound and outbound call traffic of a company that employs this service in order to optimize its performance. These calls are made through a telephone network serviced and managed by multiple agents. Colombian Outsourcing Services gathers the best agents, supervisors and executives that are trained and specialized to make and/or receive calls to and/or from clients, whether they are external or internal, commercial associates, associated companies or others. We count with an open availability infrastruture and high voice and data service technologies that's divided between 2 Call Center sites in Bogota that are available for your services.
Call center solutions
We have been in the BPO services sector since 2009, having had in our favor being located in a time zone and satelite space perfect for the outsourcing of your services. Taking advantage of this, we have developed cutting edge tecnology great for Call and Contact Center Solutions. As previously mentioned, we also have international grade certifications such as CMMI and ICONTEC. In our Colombia Call Center, your company will have the advantage of having interconnections in different continents as well as attention and service with agents that have a neutral accent, resulting in our day to day growth as service exporters in Call Center services. Contact us and discover your effective solution!
Telemarketing Solutions
Telemarketing Companies are meant to establish communication with a potential client to try to sell a product or service. In Colombian Outsourcing Solutions, we analyze a company's business with the objective of attracting, retaining and gaining customer loyalty in order to satisfy their needs. By doing this analysis, we improve our day to day statistics providing better business oportunities and increased productivity. We count with a special team of trained and adequate human resource in order to conquer the market by analyzing consumer behaviour, therefore gaining the highest level of experience in the Colombia Call Center and Telemarketing business. Thanks to our experience, we have the opportunity to implement presencial, telephone o virtual services in any part of the market. Contact us and discover your effective solution today! Contact us and discover your effective solution!
ACKNOWLEDGEMENTS
Gold award in the 6th National Awards for Excellence within the Client Interaction Industry.
The National Awards for Excellence within the Client Interaction Industry seeks to publicly recognize, stimulate, and award companies that through the application of innovative initiatives are able to build better business practices inside the strategic, operational, technological and human resources markers, which thefore allows a company to achieve memorable experiences with clients. In the Best Technological Contribution category, projects such as the improvement of administration, optimization and implementation of technology, were evaluated to see if they have had success in leaving a positive impact on the results of the company. This award was given to COS for it's excellence in the use of Outbound campaigns, accompained with very important improvements in all of it's levels of operation.